Privacy Policy

09ph is the Philippines' premier online gaming destination, offering slots, live casino, sports betting, sabong, bingo, and arcade games to Filipino players. In the course of providing these services, 09ph necessarily collects and processes personal data relating to players and prospective players.

09ph recognizes that your personal information is valuable and that you have a right to know how it is being used. This Privacy Policy sets out in plain language what data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have over your personal information.

This Policy applies to all personal data collected through the 09ph website, any mobile-optimized interfaces, customer support channels, and any other 09ph-branded services. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection regulations, 09ph acts as the personal information controller in respect of personal data collected through the Platform.

09ph has appointed a Data Protection Officer (DPO) to oversee compliance with this Policy and applicable data protection laws. If you have any questions about how 09ph processes your personal data or wish to exercise your rights under the DPA, you may contact the Data Protection Officer by email at the address set out in Section 15 of this Policy.

Where 09ph engages third-party service providers to process personal data on its behalf, such providers act as personal information processors and are bound by data processing agreements that require them to process data only on 09ph's documented instructions and to maintain appropriate security measures.

09ph collects personal data from you directly when you register an account, use our services, contact our support team, or participate in promotions. We also collect certain data automatically through your use of the Platform. The categories of personal data we collect include:

09ph does not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health information, unless specifically required for responsible gaming purposes (e.g., self-exclusion requests) or as required by applicable law.

09ph uses the personal data we collect for the following purposes:

• Account Management: To create and maintain your 09ph account, verify your identity, process your 09ph Login, and manage your account settings and preferences.
• Service Delivery: To provide access to games, process deposits and withdrawals through GCash, Maya, BPI, BDO, and other supported Philippine payment channels, and to deliver the full 09ph gaming experience.
• KYC and Compliance: To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the Platform.
• Customer Support: To respond to your queries, complaints, and support requests, and to maintain records of communications for quality assurance and dispute resolution purposes.
• Responsible Gaming: To monitor gaming behavior and identify signs of problem gambling, to administer self-exclusion requests, deposit limits, and other responsible gaming tools, and to comply with responsible gaming obligations.
• Promotions and Bonuses: To administer bonus offers, verify eligibility, track wagering requirements, and prevent bonus abuse.
• Marketing Communications: Where you have provided consent, to send you promotional offers, platform updates, and personalized recommendations via SMS or email. You may withdraw this consent at any time.
• Analytics and Improvement: To analyze how players use the Platform, understand preferences, and improve our game offerings, user interface, and overall service quality.
• Legal Obligations: To comply with court orders, regulatory requests, and other legal obligations applicable to 09ph as an online gaming operator in the Philippines.

09ph will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Philippine Data Privacy Act of 2012, 09ph relies on the following legal bases to process your personal data:

• Contract Performance: Processing is necessary for the performance of the contract between you and 09ph, including account registration, transaction processing, and service delivery.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which 09ph is subject, including AMLA compliance, KYC obligations, and regulatory reporting requirements.
• Legitimate Interests: Processing is necessary for 09ph's legitimate interests, including fraud prevention, security monitoring, responsible gaming enforcement, and service improvement, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where 09ph relies on your consent as the legal basis for processing — for example, for marketing communications or the use of non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

09ph does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following circumstances:

• Game Providers: Licensed third-party game developers and studios whose games are available on 09ph may receive session data necessary to deliver their games. These providers are bound by data protection agreements.
• Payment Processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory obligations.
• KYC and Identity Verification Providers: Third-party identity verification services may receive your identity documents and personal information for the purpose of completing required KYC checks.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities may receive your personal data where required by law or in response to a valid legal request.
• Law Enforcement: Philippine law enforcement agencies may receive personal data where required in connection with a criminal investigation, court order, or other legal process.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by 09ph may access personal data on a confidential basis where necessary to provide their services.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 09ph's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections as set out in this Policy.

All third parties who receive your personal data from 09ph are required to handle it in a manner consistent with applicable data protection law and this Policy.

Some of 09ph's third-party service providers, including game developers and technology infrastructure providers, may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that guaranteed under Philippine law, 09ph will implement appropriate safeguards to protect your data.

Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or other mechanisms that ensure the personal data receives adequate protection in the receiving jurisdiction.

By using the 09ph Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described above.

09ph retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with AMLA record-keeping requirements.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of the transaction, in accordance with AMLA and financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by law or ongoing legal proceedings.
• Customer Support Records: Retained for three (3) years from the date of the communication, unless the matter relates to an ongoing dispute or legal claim.
• Technical and Log Data: Retained for up to twelve (12) months from collection, unless required for longer periods for fraud investigation or security purposes.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to overriding legal retention requirements.

When personal data is no longer required for any lawful purpose, 09ph will securely delete or anonymize it so that it can no longer be associated with any identifiable individual.

09ph uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your authenticated session following the 09ph Login, and gather analytical data about Platform usage. The types of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session management, security features, and load balancing. These cannot be disabled without impacting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and game display options to provide a more personalized experience.
• Analytical Cookies: Collect aggregated, anonymized data about how players use the Platform, which pages are visited most, and how players navigate between game categories. This data helps 09ph improve the Platform.
• Marketing Cookies: Used with your consent to track your interaction with promotional content and measure the effectiveness of 09ph marketing campaigns. These are only activated where you have provided consent.

You can manage and disable non-essential cookies through your browser's settings. Please note that disabling certain cookies may affect the functionality of the 09ph Platform. For more information on managing cookies in your specific browser, refer to your browser's help documentation.

09ph does not use third-party advertising networks that track your browsing activity across unrelated websites.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 09ph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that 09ph holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 09ph. You can update basic account details directly through your account settings after the 09ph Login.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purpose it was collected. This right is subject to overriding legal retention obligations, such as AMLA requirements.
• Right to Data Portability: Where technically feasible, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where 09ph relies on legitimate interests as the legal basis, or where data is processed for direct marketing purposes.
• Right to Withdraw Consent: Where 09ph processes your personal data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the 09ph Data Protection Officer using the contact details in Section 15 of this Policy. 09ph will respond to verified requests within thirty (30) days, in accordance with the timeframes specified under the DPA and its Implementing Rules. 09ph may request additional information to verify your identity before processing a rights request.

If you are not satisfied with how 09ph handles your personal data or your rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The 09ph Platform is strictly intended for individuals who are 21 years of age or older, in compliance with the minimum age requirements for online gaming participation in the Philippines as prescribed by PAGCOR regulations.

09ph does not knowingly collect personal data from individuals under 21 years of age. If 09ph becomes aware that personal data has been collected from a person who does not meet the age eligibility requirement, we will promptly close the associated account, forfeit any balances held in breach of eligibility requirements, and securely delete the personal data collected, subject to any overriding legal retention obligations.

If you believe that a minor has registered an account on 09ph, please contact our support team immediately at the email address listed in Section 15 of this Policy so that we can investigate and take appropriate action.

09ph implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 09ph Platform.
• Encrypted storage of sensitive personal data, including financial information and identity documents.
• Role-based access controls that limit internal access to personal data to authorized personnel who require it for their specific job functions.
• Regular security assessments and vulnerability testing of the Platform's infrastructure.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorized 09ph Login access.
• Incident response procedures to detect, report, and address any personal data breaches in a timely manner.

While 09ph takes reasonable precautions to safeguard your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are also responsible for keeping your 09ph account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 09ph will notify the National Privacy Commission and affected individuals in accordance with the requirements of the DPA and its Implementing Rules.

The 09ph Platform may contain references to game providers and payment services whose own privacy practices are governed by their respective privacy policies. 09ph is not responsible for the privacy practices of third-party service providers and encourages you to review their privacy policies before providing personal data directly to them.

Where you access a third-party payment provider such as GCash or Maya to complete a deposit or withdrawal transaction, you will be subject to that provider's terms of service and privacy policy in addition to 09ph's policies. The processing of your financial data by those providers is governed by their own regulatory obligations and data protection commitments.

09ph reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date displayed at the top of this Policy indicates when it was last revised.

Where material changes are made to this Policy, 09ph will notify registered players via the mobile number or email address associated with their account, or through a prominent notice on the Platform, prior to the changes taking effect. Your continued use of the 09ph Platform after the effective date of any amended Policy constitutes your acknowledgment of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 09ph protects your personal information. The most current version will always be available on the 09ph website at the Privacy Policy page.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 09ph processes your personal data, please contact our Data Protection Officer through the following channel:

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the regulatory authority responsible for overseeing compliance with the Data Privacy Act and can be reached through official government channels.